Last Revised: April 15, 2020
The information We receive, and how We use it, depends on what you do when using 5 Star Services. We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.
What is non-personal information?
Non-personal information is information we collect through 5 Star Services that does not identify you as an individual person. It may include information such as the following:
the type of web browser software you use (for example, Internet Explorer)
the name of the domain from which you access the Internet
the Internet address of the website from which you linked directly to 5 Star Services, if applicable
the date and time you accessed the 5 Star Services
the geographic location of the server you use to access the 5 Star Services
which pages you have visited in 5 Star Services (note: U.S. healthcare providers, please see the “uses of personal information” described below)
how you use or access the 5 Star Services
the links on which you click, as applicable
What do We do with non-personal information?
Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you and improve 5 Star Services. We will use non-personal information from you to help us make 5 Star Services more useful to other users. We also will use non-personal information for other business purposes. For example, We may use non-personal information or aggregate non-personal information to:
create reports for internal use to develop programs, products, services or content
customize the information or services that are helpful to you
What is personal information?
Personal information is information we collect through 5 Star Services, either from you, your employer or through use of 5 Star Services, that we can use to specifically identify you, such as your:
entity you are associated with, if applicable;
logos, photos, and/or user emails;
other information required by Us or the entity you work for which identifies you
IP (Internet Protocol) address when such address is associated to a specific user.
How do We keep and use personal information?
We may keep and use personal information we collect from you through 5 Star Services to provide you with access to 5 Star Services. In addition, we may keep and use your personal information:
to respond to your requests;
to personalize your access to 5 Star Services;
to develop records, including records of your personal information;
to contact you with information that might be of interest to you, including information about features and services of ours and of others;
for analytical purposes and to research, develop and improve programs, products, services and content;
to link to your data on third-party sites such as Facebook, Twitter and LinkedIn, which is at your complete discretion, (due to this discretion, 5 Star cannot be held responsible or liable for the linking of this data, nor how these third-party sites use such links or data).
Due to the nature of the services provided it may not be possible to remove certain identifiers which include name and email address, but otherwise it may be possible to remove other personal identifiers but this will be subject to the ability of 5 Star to provide the 5 Star Services without causing system disruption to you or any other users. When possible, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
to protect our rights or property;
to protect someone’s health, safety or welfare;
to comply with a law or regulation, court order or other legal process.
Do We ever share personal information with third parties?
In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to help improve or modify 5 Star Services, as applicable. In these cases, we provide the vendor with only sufficient information to do their work and contractually restrict them from sharing your information in any way. In all cases in which we share your personal information with a third-party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.
We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).
We may disclose your personal information to third parties if we feel that the disclosure is necessary to:
protect our rights or property;
protect someone’s health, safety or welfare;
comply with a law or regulation, court order or other legal process.
What information can we use for Marketing and Publicity?
By using 5 Star Services, you agree to permit 5 Star to identify you as a customer and to use your name and/or logo in 5 Star’s website and marketing materials.
What about the security of 5 Star Services or related website security?
Security is very important to us. We also understand that security is important to you. We take reasonable steps that meet or exceed industry standards to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail
What are cookies and what is 5 Star Services policy on them?
What types of cookies do We use?
We use both session cookies and persistent cookies. “Session cookies” are temporary cookies that last only as long as your time in the application on a given session and they are automatically removed when you logout or close your browser. “Persistent cookies” last much longer and help us to remember you, your device, your settings and preferences and other details about you.
What cookies do you store on my computer?
We store a series of cookies from our own products as well as 3rd party vendors and technology partners in order to provide you the 5 Star Services service. Due to our development approach of continuous integration, the list we use is regularly changing and being update. Please contact us if you’d like to know the current list of cookies. Most modern browsers also provide tools to examine and explore cookies in use and stored.
Can I delete stored cookies?
Absolutely, you can manage and delete cookies from all websites you visit from within your browser. Keep in mind that this doesn’t prevent us from storing cookies on your machine upon your next login. Even if you decline to be tracked – and this is true for any website – a small cookie must be placed on your machine telling the site to no longer track more cookies. If you’ve declined tracking in the past and manually clear your cookies, those sites will no longer remember your preference.
Can I decline to have 5 Star Services cookies tracked?
No. The cookies we use are essential to delivering our products and services.
Does 5 Star Services adhere to GDPR?
The General Data Protection Regulations (GDPR) laws are applicable to companies which market to citizens of the European Union (EU). At this time, 5 Star Services does not market to citizens of the EU, nor is 5 Star Services being used in the EU. Therefore, 5 Star Services is not subject to GDPR. If you are a customer that operates outside the United States or in a region subject to GDPR, or other data privacy regulations, please contact us BEFORE deployment and use of the 5 Star Services application to make sure all applicable laws, rules and regulations are in full compliance.
Does 5 Star Services comply with COPPA or similar laws or regulations?
5 Star Services understands that minors (under 18) are deserving of special consideration to avoid potential abuse, however, due to the nature of the service provided by 5 Star Services, we are not subject to the minor-focused online protection provisions, such as COPPA, California’s Privacy Rights for California Minors, Delaware’s Online and Personal Privacy Protection Rule, and others, as our service is not meant in any way as a marketing tool to minors, or others. It is not meant as a sales tool and the data collected through its use is not used for marketing purposes by 5 Star Services, nor it is sold, transferred, or otherwise provided to any third parties for marketing purposes. Furthermore, we will not allow 5 Star Services to be used in conjunction with minors unless the proper consents have been given by their parent, guardian, custodian, trustee or legal caretaker.
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